Delivery Time
Unprinted items can be delivered within 1 to 3 business days. Most printed stock items are available within 8 to 14 business days. An order only goes into production after the quote and proof have been approved. If you wait longer than 24 hours for approval, the delivery date will also be postponed.
Returns at Hidalgo
We believe it’s important that you are satisfied with your purchase. That’s why we offer a clear and customer-friendly returns policy. This explanation explains how returns work, what your rights are, and what the situation is with items featuring a logo or print.
Right of Withdrawal
As a consumer, you have a legal right of withdrawal: this means that you can return your online purchase within 15 days of receipt without giving a reason and receive a full refund.
How does withdrawal work?
Notify us of your withdrawal within 15 days of receipt via our returns form or by contacting us. Please return the product in its original packaging within 15 days of your notification.
Once we have received and inspected the product, we will refund the purchase price.
Please note: you are responsible for the return costs, unless otherwise agreed.
Exceptions to the Right of Withdrawal
The right of withdrawal does not always apply. Your statutory right of withdrawal expires in the following situations:
– The product is custom-made or clearly personalized with your logo or specific print.
– Items that cannot be returned for hygienic reasons once the seal is broken (e.g., printed drinking cups without foil).
– Clearly printed or designed products where the personalization makes the product unique.
This means that products with a logo, print, or specific personalization cannot be returned via withdrawal in most cases. Always check the product page or order confirmation for the specific return conditions.
Items with a logo or print
Products that we print or personalize for you are made especially for you. Because this involves additional labor and material costs, a different return procedure applies to these items:
Always check the digital proof you receive from us before we produce the product.
If you are ultimately dissatisfied with the print or quality, please contact us within 15 days.
We will work with you to find the best solution, such as a correction, replacement, or compensation, because we always strive for satisfied customers.
How to register a return
Regulating a return is simple:
– Send an email to info@hidalgo.nl with your order number.
– Indicate which products you wish to return and why.
– Pack the items securely and return them to the return address we provide.
We stand for service
Our customer service is always ready to help you with questions about returns, cancellations, or products with logos and prints. We do everything we can to ensure you are satisfied—from pre-purchase advice to post-purchase solutions.
Feel free to contact us if you have any questions about a return or if something is unclear. We’d love to think along with you!
